Maruti Suzuki India has significantly strengthened its after-sales ecosystem by adding 502 new service touchpoints during FY2025–26. With this expansion, the company’s total service network has reached 5,926 touchpoints, covering around 3,000 cities and towns across the country. This marks one of the company’s largest expansions in a single financial year, highlighting its strong focus on customer accessibility and support.
The newly added service touchpoints are strategically distributed across metros, smaller towns, and rural areas. This wide reach ensures that customers across different regions can access service facilities more conveniently. The expansion reflects Maruti Suzuki’s continued effort to improve service availability beyond major urban centers and into emerging markets.
The company’s service network includes multiple formats designed to meet diverse customer needs. These include ARENA and NEXA workshops, Maruti Suzuki Sales and Service Points, and mobile service solutions such as Service-on-Wheels and Bodyshop-on-Wheels. This flexible approach allows customers to choose between workshop visits and doorstep servicing options.
Over the years, Maruti Suzuki has steadily expanded its service footprint in India. From a limited network in its early years, the company has built one of the largest automobile service ecosystems in the country. In recent years, this expansion has accelerated significantly, driven by increasing vehicle ownership and rising expectations for quick and reliable service.
The company’s focus on after-sales service is closely tied to customer satisfaction and long-term brand loyalty. Easy access to service centers, availability of genuine spare parts, and timely maintenance support are critical factors for car owners, especially in a geographically diverse market like India.
Maruti Suzuki has also emphasized innovation in service delivery. Mobile service units and on-road assistance solutions are helping reach customers in remote areas and providing support during travel. This approach enhances convenience and reduces downtime for vehicle owners.
Looking ahead, Maruti Suzuki plans to continue expanding its service network further. The company aims to significantly increase the number of touchpoints in the coming years, strengthening its presence in both urban and rural markets. This long-term strategy underlines its commitment to improving the overall ownership experience.
With a network now spanning thousands of cities and towns, Maruti Suzuki is not only focusing on vehicle sales but also on building a strong and reliable service infrastructure. This expansion reinforces its position as a leader in the Indian automotive industry and highlights its dedication to customer-centric growth.
